Luna Casino Review

Is Luna Casino Right for You?

Luna Casino is best suited for players who like having access to a huge number of games from top developers. There is also a decent mix of promotions for existing customers, although rewards through them are often inconsistent. The size of the games library, combined with the level system and VIP scheme, makes Luna Casino feel more tailored to experienced players. It is not ideal for inexperienced players looking for a smooth, highly intuitive and/or customisable experience, however.

Luna Casino is great for:

• Players who enjoy a large variety of slots and table games.
• Those who like novelty features with mystery rewards.
• Live casino fans seeking a top selection of authentic games.
• Players who want various ways to fund their accounts.

Luna Casino may not be ideal if:

• You prefer highly polished mobile apps or seamless navigation.
• You want frequent, generous promotions or easier wagering terms.
• Customer support quality and responsiveness are a top priority.

About Luna Casino UK

Luna Casino: real money casino first launched in 2012. Over the years, it has gone through several changes, including long periods when it was not open to UK players. That changed in 2024, when Luna Casino officially entered the UK market under its current operator, SkillOnNet. The brand is yet to gather a large following in the UK, but numbers are slowly growing.

SkillOnNet is an established name in the industry, managing many sites such as PlayOJO and Genting Casino. Founded over 20 years ago, the company employs more than 500 people, mainly in Cyprus. They have been shortlisted for (and even won) many industry awards, mainly between 2018 and 2022.

Welcome Bonus & Promotions

Luna Casino offers a single welcome bonus available to all new UK players. The promotion gives newcomers bonus funds and free spins when they first join the site. Beyond the welcome deal, Luna Casino runs a modest mix of promotions for existing players, which help add a bit of extra value.

Luna Casino Welcome Bonus Up to £50 + 50 Free Spins

New UK players at Luna Casino can claim a 100% deposit match up to £50, plus 50 free spins on Book of Dead. To get the offer, register a new account and enter the bonus code LUNA when making your first deposit. Luna will then match your deposit up to £50. For example, a £20 deposit gives you £20 in bonus funds. Each free spin is worth £0.10.

The combined deposit and bonus amount carries a 30x wagering requirement, while free spin winnings must be wagered 60x. The maximum bet allowed while wagering is 10% of the bonus or spin winnings, or £5 (whichever is lowest). Players have 30 days to complete the wagering requirements before the bonus expires.

Promotions for Existing Customers

Luna Casino offers several ongoing promotions designed to reward regular play. The daily picks feature gives players a fresh offer every day. These may include free spins, golden chips, or Luna Casino bonus funds. Terms vary by offer, but they provide a simple way to pick up extra value just for checking in.

Through the levels system, players earn points from real-money wagers. Every £0.50 spent on slots equals one point, and 125 points are needed to reach Level 2. Moving up a level always brings a guaranteed reward, and unlike some loyalty schemes, progress cannot be reversed.

The rewards page shows all bonuses currently available, and Luna notifies players whenever a new reward appears. For high-rollers, the VIP Scheme offers exclusive perks, although details of these are limited. The top two VIP tiers are invitation-only, granting access to unspecified special events, tailored promos, and a dedicated account manager.

Luna Casino does not focus on fixed reward offers like spend X get Y, which you can find at other sites. Instead, it relies on surprise and variety to keep players logging in to see what is new.

Luna Casino Tournaments

Luna Casino runs daily tournaments that add a competitive edge to regular play. On the Tournaments page, players can see all current and upcoming events, including the game titles, start and end dates, and the number of participants. To participate, simply opt in and play the qualifying games during the tournament period. Prizes are usually modest compared to larger casino events, but the smaller scale can work in a player’s favour. With fewer participants, there is often a better chance of finishing high on the leaderboard.

How to Register at Luna Casino UK

If you are a member at a Luna Casino sister site, you can skip full registration and complete a shorter process instead. Here are the steps for the full registration:

1. Click the ‘Join Now’ button.
2. Enter your mobile number and date of birth.
3. Add your name, email address and gender.
4. Input your home address.
5. Create a username and account password and choose the deposit limits you want.
6. Agree to the site terms, opt in/out of marketing communications and select ‘Go Play’.
7. Finally, choose how you’d like Luna Casino to contact you. Select your preferences, then click the ‘Submit’ button.

After you create your account, Luna will ask you to verify the mobile number you provided. Just enter the four-digit PIN sent via SMS to complete this step.

Account Verification

Luna Casino will attempt to verify your personal information after you create an account. If they are unable to do so, you will not be able to deposit before you complete verification. To complete verification, either update your details (if you made a mistake) or upload verification documents if the details are correct. Players will need to upload an identity document and proof of address (utility bill, lease contract, bank statement).

Players can upload these documents directly through the Luna website via their third-party platform. Once uploaded, Luna staff usually review documents within 12 hours.

Luna Casino login

The Luna Casino login process is very simple.

1. On the website or app, select the ‘Log In’ button in the top right corner.
2. Enter your username or registered email address.
3. Enter your account password.
4. Hit the ‘Login’ button underneath.

If using the Luna Casino mobile app, you will be able to log in using biometrics after your first time.

Should you forget your password, you can easily reset it using the ‘Forgot password?’ link.

Luna Casino Games Variety

Luna Casino offers over 8,000 games from more than 70 providers, including many well-known developers like Play’n Go and Games Global. Players can enjoy slots, table games, video poker, bingo, slingo, scratchcards, and crash games. Each game’s info page shows key details such as features, maximum bet, developer, user star rating, and recent play statistics, including recent usage and biggest win. The site also highlights hot and cold games, showing which titles are paying out the most or least in terms of net spend. All this information makes it easier for users to decide whether a selected game suits them.

Slots

Luna Casino offers thousands of slot games, including Megaways and Drops & Wins titles. Popular games include the Big Bass series and Fire Blaze slots like The Khan and Blue Wizard. Slots are organised into categories such as ‘Trending’ and ‘New’, but there are limited filtering options, making it harder for beginners to find games by theme, volatility, or RTP. Players cannot view RTP or volatility on the overview page; these details are only available after you load a game. Despite this, the sheer volume and variety of slots ensure there is something for both casual players and experienced slot fans.

Jackpots

Luna Casino features a wide range of jackpot games, from smaller daily prizes to life-changing sums worth millions. A long list of games offers multiple ways to access the various jackpot prizes. The collection includes popular developers such as Jackpot King, among others. With so many options available, players can choose games that suit their style, whether they prefer frequent smaller wins or chasing the chance of a huge payout.

Luna does not show RTP percentage for jackpot games upfront, but be aware that they typically have lower payout rates than regular slots.

Table Games

Luna Casino offers a solid range of roulette and blackjack variations outside of the live casino section. Players can enjoy different styles and betting limits across these two games, catering to all betting types and preferences. There are also card games like baccarat, Dragon Tiger, and stud poker, but very few options of these in non-live form. The limited breadth of table games outside of roulette and blackjack is partly due to players favouring the live casino for such titles. Through these, players can enjoy games with similar RTP rates but in a more immersive environment.

Live Casino Games

Luna Casino’s live casino features games from top providers, specifically Evolution, Playtech, and Pragmatic Play. These names all provide reliable, high-definition streams and professional dealers to guide you through the game. The live dealer games selection includes a wide range of roulette and blackjack variations, along with baccarat, sic bo, dragon tiger, craps, and casino hold ’em. Players can also try unique live games not found in brick-and-mortar casinos, such as live lotteries, game shows, and spinning wheels. Betting limits vary across tables, with some allowing minimum bets from as little as £0.10.

Overall, the live casino section offers an immersive experience, often combining classic table gameplay with innovative formats high on entertainment.

Mobile App & Desktop Experience

Luna Casino offers mobile apps for both iOS and Android, alongside a standard desktop site. While functional, the Luna platform feels less refined and offers fewer features than many more established brands. It is not challenging to use, but it does not provide much style, customisation, or speed. Regardless of what device you use, to return to the casino homepage, just select the casino logo at the top of the page.

Luna Casino Mobile App

Luna Casino has apps for both iOS and Android, available on the App Store and Google Play. The iOS app has a 3.9-star rating from 33 reviews. There has not been an update to this app since May 2024, which is a long time to go without a new version. The Android app has a 2.9-star rating and over 1,000 downloads. The Android version is only 3MB, meaning it essentially acts as a shortcut to the web-based casino. Both apps support Touch ID login and push notifications for offers, but otherwise, there are no mobile-specific features. While generally functional, they can feel jumpy or slow at times, and error pages may appear when loading.

Desktop Platform

The Luna Casino desktop platform provides a functional layout, but navigating its large game library can be a bit time-consuming. Some games appear in the wrong categories, and live and non-live games are sometimes mixed. Meanwhile, the search engine is inconsistent and can return unrelated results. On the plus side, the site offers some useful filtering options by provider, game type, or user rating, which help narrow down choices. Overall, the desktop platform is more stable than mobile, but the organisation and search could be improved, particularly within slots.

Luna Casino Deposits and Withdrawals

Luna Casino offers a range of payment options for UK players, including PayPal, Visa, and Mastercard debit cards, Apple Pay, bank transfer, and Paysafecard. The minimum deposit and withdrawal amount is £10. There is no charge for any payments except bank wire withdrawals under £500. Players must usually withdraw using the same method used for deposits.

How to Make a Deposit

Depositing at Luna Casino is quick and straightforward. Follow these steps:

1. Log in to your Luna Casino UK account.
2. Go to the Cashier or Deposit section.
3. Select your payment method.
4. If paying by card, input your debit card information.
5. Enter the deposit amount (minimum £10) and any bonus code.
6. Confirm the transaction.

With some payment methods, you will need to confirm the payment in a new window after you submit. Deposited funds should appear in your account instantly.

How to Make a Withdrawal

Here is how to withdraw your money from a Luna Casino UK account:

1. Sign in to your account on desktop or mobile.
2. Open the main menu by selecting three bars.
3. Select ‘Cashier’ followed by ‘Withdraw’.
4. Choose the payment method for the withdrawal.
5. Enter how much you wish to withdraw.
6. Confirm the payment.

Once you have submitted a withdrawal request, you cannot reverse it. Withdrawal times depend on your selected payment method, but Luna Casino usually approves payments within a few hours.

Customer Support

Luna Casino offers 24/7 customer support through live chat and email (support@lunacasino.com). The live chat initially directs players to a chatbot, but with a bit of effort, you can direct your query to a support agent. Responses from live chat typically arrive within 15 minutes, and are usually quicker once the conversation begins.

Email support is generally fairly fast, with replies normally coming within an hour. While staff are helpful to some extent, answers sometimes rely on copy-pasted responses and may not fully address the question. It is also worth noting that the customer support team is not UK-based.

The site features a list of FAQs, although there are not many questions, and the answers are often brief.

Security, Licensing & Fairness

Luna Casino operates under a UK Gambling Commission licence, ensuring compliance with strict regulatory standards. The platform uses advanced encryption technologies, including TLS 1.2, ECDHE_RSA with X25519, and AES_128_GCM, to protect player data during transmission. Luna’s staff undergo regular information security training and follow internal policies to maintain confidentiality. Game fairness is verified through a Random Number Generator (RNG) certificate from iTech Labs, confirming compliance with industry standards, though the certificate was issued way back in 2019.

Evaluation of Luna Casino’s Reputation by Real Users

Luna Casino has a relatively small UK player base, reflected in the limited online feedback. On Trustpilot, there are just 18 reviews, resulting in an average rating of 2.5 stars. Negative comments mostly focus on deposit issues, login problems, or website glitches. Positive feedback is rarer but highlights the casino’s wide game selection and the welcome bonus as key strengths.

The low number of reviews makes it hard to draw firm conclusions about the platform’s reputation among UK players.

Responsible Gambling Tools

Luna Casino provides several tools to help players manage their gambling. The ‘Safe Mate’ page lets users track their recent activity, including win/loss records, number of playing days, and session durations. Users can even compare themselves to similar players. On top of this, players have access to the standard responsible gambling tools such as reality checks, deposit limits, and self-exclusion periods.

Luna Casino is part of GamStop, allowing UK players to self-exclude across all participating British gambling sites.

Luna Casino vs Competitors

Many popular betting sites, such as Bet365 or William Hill, offer casino gaming alongside sports betting. This is unlike Luna, which only focuses on casino action. Sports betting is often the priority at such sites, but they regularly provide a casino-specific welcome bonus. These tend to come with kinder wagering terms, such as no requirements on free spin winnings. Competitors also tend to offer more user-friendly platforms and higher-quality mobile apps, with smoother navigation, fewer bugs, and better filtering.

Luna Casino’s main advantage over these sites is its massive game library. With over 8,000 titles, it surpasses many rivals in sheer variety across the casino and live casino.

Key Takeaways

Luna Casino stands out for its massive game library, offering over 8,000 games to play. It also features a range of varied promotions for existing players, including a levels system that rewards regular play. With several supported payment options and a very solid live casino too, it is not a bad option for UK players seeking a new casino site, but stronger options exist.

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