GAMBLING COMMISSION
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Jackpots
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Jackpot.com is best suited for lottery enthusiasts who want access to a wide variety of international and exclusive draws. It is less ideal for players more interested in casino gaming or those who want access to lotteries at the lowest possible ticket price. Similarly, it is not a suitable place for those who prioritise frequent promotions or access to a dedicated mobile app.
Jackpot.com launched its UK site in 2017 and is operated by Lottomatrix Operations Ltd, a company registered in Malta. The platform began as a lottery betting service and has since expanded into casino games, gaining steady popularity with UK players. While the company does not publish exact user numbers, it is clearly not a small brand with a limited user base.
Although most activity at Jackpot.com is single-player, they do support syndicate betting on a small number of lotto games.
Jackpot.com keeps its range of promotions limited, as bonuses are not a major focus of the platform. New players can claim a small welcome offer, which provides a modest boost when first exploring the site. Beyond this, promotions for existing players appear from time to time, usually tied to specific events or seasons. While the range is not extensive, these occasional short-term offers can still provide a little extra value for regular users.
Jackpot.com offers new players a simple welcome deal. When you deposit £15 and spend it on any qualifying casino game, you will receive 50 no-wager free spins. Claiming the offer is easy. First, create an account and make a minimum £15 deposit. Next, use the full £15 on any qualifying title within 48 hours, across one or multiple bets. Once players meet this requirement, the 50 free spins will appear in the ‘My Promotions’ section of their account.
The free spins are valid for seven days and can be used on Bigger Bass Bonanza. Winnings from the free spins cannot exceed £100, but you would do well to get more than that from £5 of free spins. There are no wagering requirements on the free spin winnings, so whatever you get is yours to keep.
The main recurring benefit for existing Jackpot.com players is discounted prices on lottery draws when you subscribe. Most discounts sit at 10%, though Jackpot.com’s own in-house lotteries come with even higher savings. These savings are the strongest incentive for regular users who enjoy placing the same entries each week.
Beyond this, the casino and live casino areas feature occasional short-term deals. Examples include seasonal promotions and limited-time events such as the Daily Casino Presents offer, which gives players one free casino gift each day in December. These can add a bit of extra value, but they are not ongoing fixtures. Previously, Jackpot.com ran a free spins offer, although to get 10 free spins, customers had to wager £50, making it a low-value deal.
Finally, you will sometimes see big prize drops from selected slot providers. For example, Drops and Wins games issue £2 million in monthly prizes. These are promotions run by game operators across their network, and are therefore not exclusive to Jackpot.com.
Here is how to register an account at Jackpot com UK if you are a new player:
As part of legal requirements, players may need to provide two forms of identification to verify their account (if background verification fails). First, submit a valid Passport, National Identity Card, or driving licence to confirm your identity. Second, provide a document issued within the last three months, such as a bank statement or utility bill, to prove your address. Players should send these documents to contact@jackpot.com.
Jackpot.com may request verification of funds when making larger deposits or withdrawals. This ensures you are the legal holder of the linked account/card used on your account. It is good to be aware of this, as it can create a delay when making a withdrawal.
Here is the Jackpot com UK login process:
If you forget your password, you can easily send a reset link to your registered email address. Be sure you are using the jackpot.com UK login when signing in, rather than the US site. They have the same name and logo, but the UK version is ‘uk.jackpot.com’, rather than just ‘jackpot.com’.
Jackpot.com offers a casino experience with strong game variety in some areas, but not others. Players can browse by game type and then filter A-Z, by popularity, or by newest releases. Alternatively, the search bar allows searching by game title. While hovering over a game, the tile will show the provider’s logo, so you can see the developer behind it.
Thanks to this, you will see the casino features titles from top providers such as Pragmatic Play, Eyecon, NetEnt, Booming Games, and Inspired Gaming. Overall, the casino user interface is generally satisfactory, but the design feels dated, and there is no way to view detailed game information upfront.
Lotteries are the main draw for Jackpot.com, with a selection of over 20 lottos from around the world, including the USA, France, Australia, India, Ireland, and the UK, as well as continental draws like EuroMillions. The site also offers exclusive games such as JackpotMillions, Jackpot Rush, and JackpotLotto, which are not available elsewhere.
Top prizes vary widely, from around £500 up to more than £100 million, depending on the week. Base ticket prices range from 50p to £7.50, and discounts on subscriptions are often available, usually around 10%. Higher subscription discounts apply to Jackpot.com’s exclusive games.
With Jackpot.com, players do not buy a lottery ticket as such, but they will still be up for all the same prizes. This means winners can take home the same life-changing amounts with the correct numbers, despite not entering the official draw directly.
Jackpot.com offers a modest selection of 15 scratchcard games with a variety of themes and top prizes ranging from £500 up to £100,000. Lower-cost games allow players to buy multiple tickets cheaply, for example, 10 games for just £0.50. The higher-end games, meanwhile, tend to cost £1 per ticket. There is usually no discount for buying larger quantities, but occasionally Jackpot.com may offer a discount, such as 10% off 10. Players enjoy scratchcards for their simplicity, but be aware that they have lower winning odds than most other casino games.
Jackpot.com features a large and diverse slots library, covering classic slots, Megaways titles, jackpots, Drops & Wins games, and many different themes. The collection includes options with a wide mix of volatility levels, so players can choose between frequent small wins or higher-risk, higher-reward gameplay. You will find well-known titles from major providers plus the latest big releases. Overall, the slot offering is one of the strongest parts of the casino, thanks to the sheer volume of quality options.
There is a fairly small but usable table games library at Jackpot.com featuring around 20 titles. Most of the selection relates to roulette, including European and American variants. You will also find a handful of blackjack and solitaire options, along with a single baccarat title. This is a reduced selection compared to larger casinos, but the games that do feature work well. RTP levels vary by title but generally follow standard rates for each game type.
Jackpot.com has a large selection of casino jackpot slots, giving players plenty of choice across different themes, mechanics, and prize sizes. Titles display their live jackpot totals on the game tile, which can range from a few hundred pounds to seven-figure amounts. Every qualifying spin gives players a chance to trigger the jackpot, so you can win big from a small stake. If you do not know where to start, popular options include Gladiator Jackpot, Triple Money Jackpot and the Age of the Gods series.
Playtech is solely responsible for powering the Jackpot.com live casino, which means the selection is smaller than most, but still strong in terms of quality. Playtech offers a wide range of tables, including multiple versions of roulette and blackjack, from classic formats to modern variants with enhanced visuals or special features. Players will also find several baccarat and poker tables, covering both traditional setups and more fast-paced options.
There is also a solid mix of game show titles, such as Adventures Beyond Wonderland, Buffalo Blitz Live Slots, and Spin a Win. These give players something more energetic than standard table play. Jackpot.com lists the betting limits directly on each game tile, which makes it easy to choose the right table. Minimum stakes usually sit between £0.10 and £1, with game show titles typically at the lower end.
There is no Jackpot.com app available in the UK, which may come as a surprise, as this is a well-established name. However, both the mobile and desktop websites allow full access to lotteries and casino games. As well as games and lotteries, the Jackpot.com site has a blog page with news and relevant articles. It is not an overly active page, though, with only four or five new pieces featured each year.
The Jackpot mobile casino website is the main way to play on smartphones since there is no dedicated UK app. It is largely functional, but the overall design feels plain and lacks advanced features found on specialist casino apps. It can also feel a little squashed at times, with text flowing onto a new line, or part of the logo missing on select pages. Overall, it is fine for logging in and purchasing a few lottery tickets, but not ideal for extending gaming sessions.
The desktop platform offers more room to navigate, but is not without minor issues. The ‘Slots’ page closely resembles the ‘Casino’ page, yet the link to jackpot games only appears on the latter. There are also occasional bugs, such as all games displaying Playtech as the provider when hovering over titles. These are fairly small complaints, but given that the site looks dated and is not the fastest-loading, they combine to create an underwhelming desktop experience.
Jackpot.com supports a small set of payment methods, including debit cards (Visa and Mastercard), Apple Pay, and PayPal. The minimum deposit and withdrawal amount is £10, and the standard maximum withdrawal per transaction is £1,000. This will not apply, however, should you win a large jackpot on a lottery.
Withdrawal times are slower than other brands, as payments out can take up to five working days. This is not always the case, though, with quicker withdrawals taking less than 24 hours.
Here is how to add money to your Jackpot Casino UK account:
Jackpot.com will save the option you select for your first deposit so you can make quicker future deposits. After making a payment, the funds should appear in your account balance immediately.
If you are a lucky winner and want to withdraw the cash from your Jackpot.com account, here is how you do it:
Players will receive an email when the withdrawal is complete.
Jackpot.com offers several ways to contact its customer support team. Live chat is available daily from 10:00 GMT to 22:00 GMT, and there is email support when writing to contact@jackpot.com. Through email, users can typically receive a response within 24 hours. On live chat, the wait is usually less than 5 minutes. Players can also call the team between 10:00 GMT and 22:00 GMT on +44 151 541 4507 or reach out via Facebook Messenger.
While having four different options provides convenience, support is not always of the highest quality. Some queries are dealt with using generic or copy/paste messages, which may not fully resolve the issue. The customer service team are generally helpful and responsive, though, so you will usually get the answer you need eventually.
Jackpot.com is licensed and regulated by the UK Gambling Commission under account number 49262. This means it is legally operating in the UK and meets the high regulatory standards set out by the Commission. The site uses standard encryption software to protect personal and financial data and tests its games’ RNG for fairness.
The only real drawback in this area is that customer funds have no protection in the event of the company’s insolvency. The Gambling Commission requires operators with no protection to remind customers of this every six months. Although this is not unheard of, it does mean players should avoid leaving large sums in their accounts.
Jackpot.com has a 2.4-star rating from over 1,400 Trustpilot reviews, though some of these reviews are from US users of the sister site, which slightly skews the score. Focusing on UK customers, the sentiment remains mixed, leaning towards negative. Many complaints relate to account verification being slow or complicated, and are only requested after an attempted withdrawal. Other complaints regard performance issues with the website, such as games crashing. Positive comments are mostly older, with only a handful in the last year, and generally just winners noting they received their money without issue.
Although online operators in this industry tend to attract low ratings, many attract a better overall sentiment than jackpot.com.
You will find the standard range of responsible gambling tools required by the UK Gambling Commission at Jackpot.com, but nothing beyond the standard requirements. Players can set deposit limits, receive reality checks, and apply time-out or self-exclusion periods to manage their play. Jackpot.com is also part of GamStop, allowing players to self-exclude from this site as well as other participating UK gambling operators. While the measures are basic and there are no additional unique tools, they meet regulatory requirements and provide essential safeguards.
Compared to other UK lottery platforms, Jackpot.com is often more expensive. For example, Mega Millions tickets cost £7 here, while they are £6 at Lottoland and £5 at LottoGo. Similarly, the Irish Lotto is £4 on Jackpot.com versus £3 at Lottoland and £2.50 at LottoGo. Lottoland also offers larger subscription discounts and a wider range of lotteries.
As for the casino section at Jackpot.com, it is adequate but unremarkable. The live casino is smaller than many competitors since it uses only Playtech, and the table game collection is small. There are also fewer bonuses here than you would find at most casino sites.
In our view, Jackpot.com is a reasonable option for players who want to bet on lotteries due to the wide selection of international and exclusive draws. However, alternatives offer cheaper tickets on more polished platforms. For users primarily interested in casino games, Jackpot.com is not a strong option due to its minimal bonuses, small live casino and limited table games.
Jackpot.com stands out for its wide lottery selection, offering 23 different games from around the world, including exclusive titles like JackpotMillions and Jackpot Rush. The accompanying casino provides a great selection of jackpot slots, continuing the focus on big prize pots. The other strength of Jackpot.com is the variety of customer service options, although none operate 24/7.
Jackpot.com has several areas that could be improved to better compete with top UK operators. Ticket prices are often higher than rival lottery sites, and there is no dedicated mobile app for UK users. The platform can feel dated and occasionally buggy, while the casino section is limited, with a smaller live casino and fewer table games. Promotions are infrequent, providing less value for regular players. Overall, there is room to enhance both usability and content.
Jackpot.com is licensed and regulated by the UK Gambling Commission, ensuring it meets all legal requirements for safe and secure gambling in the United Kingdom.
Players may need to verify their details before they can make a withdrawal at Jackpot.com. This does not always happen on smaller withdrawals, though, if Jackpot.com were able to verify your details using background checks.
Yes, per Gambling Commission regulations, users can set daily, weekly and monthly deposit limits when playing at Jackpot.com.
Jackpot.com does not support the free-to-play demo version of their casino games.
All games on Jackpot.com are independently tested for fairness and use certified random number generators.
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